Learning and Service Excellence Coordinator
1 week ago
Job Summary
We are seeking a highly motivated and passionate individual to join our team as a Learning and Service Excellence Coordinator. In this role, you will play a key part in supporting the end-to-end conduct of Quarterly Service & Brand Standard Audits across all FEH properties.
Key Responsibilities
• Support the conduct of Quarterly Service & Brand Standard Audits across all FEH properties
• Collate, generate, and analyze reports
• Coordinate submission of action plans from property leaders
• Identify work improvement processes for Service Audits, using digital and technology offerings
Service Culture
• Support Acts of Grace initiatives through FEH Onboarding Programme
• Support campaigns on FEH Service Culture through organizing activities and/or events for field via face-to-face or social media platforms
• Support in the champaign of HBG's annual Customer Engagement Index (CEI) Survey
Other Responsibilities
• Conduct research for relevant service-related contents for FEH publication of bite-size learning
• Support in the scheduling to logistics co-ordination; preparation of training materials to processing of invoices for all service-related trainings
• Generate training evaluation for reporting on service-related trainings
• Any other projects as and when assigned by Head, Learning & Service Quality
Requirements
- Minimum – Fresh Diploma / Degree Graduates
- With 1 year working experience in Customer Service and/or Hospitality, would be an added advantage.
- Highly motivated and passionate about Service Excellence & Learning
- Analytical, meticulous and result oriented.
- Possess good verbal and written communication skills as well as strong interpersonal relationship skills.
- Excellent knowledge and proficiency with Microsoft Excel and Data Analytics
- Good proficiency in Power BI and Generative AI
- Good working knowledge of Microsoft Office Tools
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