Customer Engagement Lead Asia Pacific

7 days ago


Singapore This is an IT support group Full time

As a Customer Engagement Lead Asia Pacific, you will be responsible for creating and managing the CRM roadmap to ensure seamless and consistent user experiences across all touchpoints.

You will work closely with cross-functional teams to develop and execute CRM strategies that align with our brand and business objectives.

The successful candidate will have a strong understanding of CRM principles and best practices, as well as experience managing Salesforce Marketing Cloud.

Candidate requirements include a bachelor's degree in marketing, business administration or a related field, and 5+ years of experience in CRM or a related field.

You will design and develop regional loyalty/reward programs to drive customer retention and engagement, collaborate with marketing and commercial teams to create seamless engagement plans, and monitor and report on key performance metrics.

This role offers an excellent opportunity to work in a dynamic environment where you can utilize your skills to drive business growth and customer engagement.


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