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Reservation Experience Specialist

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Singapore beBeeGuestExperience Full time $40,000 - $60,000
Hotel Reservation ManagerJob DescriptionAs a key member of our reservations team, you will be responsible for ensuring seamless guest experiences and maintaining high performance standards. Your role will involve supporting the reservations team to meet key performance indicators, including conversion rates, abandoned call rates, and call quality assurance.Key Responsibilities:
  • Supporting email reservations and handling internal and external calls in line with our LISTEN/LQA standard
  • Ensuring accurate room allocation, rate loading, and guest recognition
  • Maintaining high levels of performance in guest experience, training, and support for the reservations team, and liaison with operational teams
  • Uploading reservation systems with accurate tracking and rate information to all distribution channels
Required Skills and QualificationsTo succeed in this role, you will require:
  • A minimum of 3 years' relevant experience in reservations sales
  • Strong working knowledge of CRS, PMS, TARS, or distribution systems
  • Results-oriented approach
  • Excellent communication, presentation, and influencing skills
  • Customer and commercial focus
  • Ability to work effectively in a team environment
BenefitsWe offer a competitive remuneration package, including birthday leave, discounted room rates across ACCOR properties, and duty meals.