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Service Delivery Coordinator

2 weeks ago

Central, Singapore Aigle Security Pte Ltd Full time
Job Description

We are seeking a dedicated and customer-oriented individual to join our team as a Residential Support Officer. In this role, you will be responsible for providing exceptional service to our residents and ensuring their needs are met in a timely and professional manner.

Key Responsibilities:
  1. Serve as the primary point of contact for residents, addressing their inquiries, concerns, and requests promptly and efficiently.
  2. Provide accurate information regarding sales, discounts, and ongoing promotions.
  3. Assist shoppers with their needs in a positive and friendly manner.
  4. Provide administrative support, including data entry, filing, and maintaining records.
  5. Collaborate with team members to ensure smooth operations and deliver excellent customer service.
  6. Manage multiple tasks simultaneously and demonstrate effective time management skills.
  7. Utilize Microsoft Office applications to create and maintain reports, spreadsheets, and other relevant documents.
Requirements:
  • 0-1 years of working experience in a customer service role is preferred.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Strong interpersonal skills to interact effectively with residents and team members.
  • Excellent customer service skills with a focus on providing exceptional experiences.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
  • Basic administrative skills, including data entry and record-keeping.
  • Excellent communication skills, both verbal and written.
  • Must have a secondary education or high school diploma.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.