[lps] Service Delivery Manager

1 week ago

Central Singapore Lenovo Full time

**General Information**:

- Req #- WD00074810- Career area:
- Information Technology- Country/Region:
- Singapore- State:
- Central Singapore- City:
- SINGAPORE- Date:
- Thursday, November 21, 2024- Working time:
- Full-time**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).-
**Description and Requirements**:
This role maximizes customer satisfaction and business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.

**_
You Will_**
- Defines maintenance strategies in accordance with customer requirements
- Monitors customer service KPIs and maintenance budget, and drives associated action plans
- Manages or oversees dedicated field customer support
- Ensures adequate communication with customer and internal stakeholders through meetings and reporting
- Proposes improvements to maintenance strategy throughout the life of the contract
- Ensures proper crisis management by defining, driving and communicating resolution action plan in strong coordination with customer and internal stakeholders
- Understands technical specification and client requirements, and solution architecture
- Defines strategy and manages maintenance activities for simple solutions
- Manages critical situations with the customer potentially with guidance of the lead or expert or senior peer
- Prepares and communicates Supports Activities Reports
- Lead a team of IT support specialists, ensuring high-quality managed services for system management platforms.
- Develop, implement, and refine service delivery strategies to align with customer requirements.
- Collaborate with cross-functional teams to ensure effective integration and operation of system management services.
- Monitor and enhance system management performance, proactively resolving issues to consistently meet or exceed SLAs.
- Establish and enforce security protocols to safeguard and ensure compliance with industry standards.
- Keep abreast of industry trends and innovations to promote continuous improvement and best practices.

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE

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