[LPS] Cloud Service Delivery Manager

2 days ago

Singapore LPS Full time

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role collaborates with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities
  • Service Delivery Management — Manage the delivery of cloud services across AWS or Azure environments, ensure alignment with SLAs and customer expectations, and oversee daily operations including incident management, change control, and problem resolution.
  • Primary client contact — Act as the main point of contact for clients, addressing needs, concerns, and requests promptly and professionally.
  • Cloud Operations and Monitoring — Implement and monitor dashboards/tools (e.g., CloudWatch, Azure Monitor) for real-time health and performance visibility; proactively identify issues and coordinate with the engineering team to resolve incidents and perform root cause analysis; lead continuous improvement to optimize performance and cost.
  • Stakeholder and Client Engagement — Conduct regular service reviews, provide insights on operational health and performance metrics, build strong client relationships, and coordinate with internal teams to meet evolving requirements.
  • Resource and Capacity Management — Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance; adjust resources in response to forecasted demand.
  • Governance, Compliance, and Security — Ensure cloud services comply with internal policies, standards, and external regulatory requirements; collaborate with cybersecurity teams to monitor and maintain security controls and address vulnerabilities.
  • Reporting and Documentation — Provide detailed service delivery reports, track SLAs, KPIs, and incident metrics; maintain documentation related to cloud architecture, operational procedures, and incident records.
Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.
Technical Expertise
  • Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent; familiarity with DevOps practices, incident management, and ITIL processes.
  • Experience in cost management, FinOps, or budget tracking within cloud environments.
  • Knowledge of automation tools and frameworks to enhance service efficiency.
Soft Skills
  • Excellent communication, leadership, and client relationship management skills.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology and Consulting
Industries
  • IT Services and IT Consulting; IT System Operations and Maintenance
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