Service Delivery Design Architects

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**More about this career opportunity**

Service Delivery Design Architects is responsible for crafting the service delivery design for the relevant delivery organization, including solutions for new and updated standard products and services.

They will advise relevant internal stakeholders on the delivery of products and services in the business, including how to optimize and transform delivery to deliver improved client experience and reduce costs of delivery. The design will incorporate transition and onboarding.

They will advise and support the Solution architects (Global and Regional) with the identification and customization of services and products during pre and post sales processes, specifically how Service Delivery for a solution will be executed and costed and delivered.

They will have a big picture view while considering the short, medium
- and long-term evolution of product development and service delivery capability when designing a service delivery solution.

**Key Roles and Responsibilities**:

- Develop new, updated customized, and optimized delivery solutions including what capabilities, skillsets, effort, and initial resource numbers will be required and the methods processes and tools that are needed.
- Define tool set up to support a delivery model where appropriate
- Support the building of Cost Price Calculators for the standard products
- Contribute to the development and selection of optimal services solutions to meet ongoing client needs that are in line with industry best practices and standards

**Knowledge, Skills, and Attributes**:

- Display well-developed presentation skills and ability to think outside the box
- Good interpersonal skills with the ability to interact with a variety of internal and external stakeholders
- Demonstrate the ability to collaborate and communicate effectively with team members, contributing to team success
- Ability to establish positive working relationships
- A go-getter with the ability to work in high-pressure situations
- Able to work well in teams
- Ability to manage assigned work processes
- Ability to manage urgent and complex tasks simultaneously

**Academic Qualifications and Certifications**:

- Relevant Bachelor’s degree or equivalent
- ITIL certification preferable

**Required Experience**:

- Demonstrable knowledge and understanding of IT industry environment and business needs
- Demonstrate an understanding of the service delivery models

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.