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Service Delivery Design Architects
3 weeks ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
**Want to be a part of our team?**
Designs, develops, and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life.
Serves as the central resource with design, process, manufacturing, test, quality, and marketing as the product(s) move to production and distribution.
Involvement lasts throughout all stages of a product’s lifecycle including modifications, upgrades, and maintenance of the product or product line.
**Working at NTT**
Service Delivery Design Architects is responsible for crafting the service delivery design for the relevant delivery organization, including solutions for new and updated standard products and services.
They will advise relevant internal stakeholders on the delivery of products and services in the business, including how to optimize and transform delivery to deliver improved client experience and reduce costs of delivery. The design will incorporate transition and onboarding.
They will advise and support the Solution architects (Global and Regional) with the identification and customization of services and products during pre and post sales processes, specifically how Service Delivery for a solution will be executed and costed and delivered.
They will have a big picture view while considering the short, medium
- and long-term evolution of product development and service delivery capability when designing a service delivery solution.
**Key Roles and Responsibilities**:
- Develop new, updated customized, and optimized delivery solutions including what capabilities, skillsets, effort, and initial resource numbers will be required and the methods processes and tools that are needed.
- Define tool set up to support a delivery model where appropriate
- Support the building of Cost Price Calculators for the standard products
- Contribute to the development and selection of optimal services solutions to meet ongoing client needs that are in line with industry best practices and standards
**Knowledge, Skills, and Attributes**:
- Display well-developed presentation skills and ability to think outside the box
- Good interpersonal skills with the ability to interact with a variety of internal and external stakeholders
- Demonstrate the ability to collaborate and communicate effectively with team members, contributing to team success
- Ability to establish positive working relationships
- A go-getter with the ability to work in high-pressure situations
- Able to work well in teams
- Ability to manage assigned work processes
- Ability to manage urgent and complex tasks simultaneously
**Academic Qualifications and Certifications**:
- Relevant Bachelor’s degree or equivalent
- ITIL certification preferable
**Required Experience**:
- Demonstrable knowledge and understanding of IT industry environment and business needs
- Demonstrate an understanding of the service delivery models
**What will make you a good fit for the role?**
**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 15
