
Front Office Representative
5 days ago
Job Summary:
We are seeking a professional Front Office Representative to join our team. This role is responsible for providing exceptional customer service to our guests.
Key Responsibilities:- Provide courteous and efficient service to meet guests' requests, handling telephone calls promptly within three rings.
- Familiarize yourself with all room types, rates, and availability status, upselling whenever possible.
- Take ownership of problems and handle guest complaints according to established procedures, reporting to supervisor for further follow-up when necessary.
- Ensure guest room security, emergency, and fire procedures, encouraging the use of Safe Deposit boxes (El-Safe) and adhering to policies & procedures for their use.
- Familiarize yourself with hotel facilities, functions, city attractions, and events, providing guests with accurate information as requested, maintaining a professional working relationship and effective communication with hotel personnel.
- Minimum GCE 'O' Level qualification.
- Able to perform rotating shifts.
- Positive attitude, outgoing personality, and good public relations skills.
- Previous experience in hospitality and Opera knowledge advantageous.
This is an excellent opportunity to develop your skills and gain experience in the hospitality industry.
About Us:We value our employees and strive to create a positive work environment that promotes growth and development.
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