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Front Office Agent
2 weeks ago
**Job Highlights**:
- Dental / Medical Benefit
- Fun Working Environment
- Uniform provided with Laundry Allowance
**Job Description**:
**The role of an Oakwood Front Office Agent ( Customer Service Representative )**
The strategic pillars at Oakwood are **Grow our Portfolio **, **Fill our Properties **and **Improve Efficiency **. Every role has the objective of building on these pillars to achieve success for the departments, and the brand.
The following tasks are your essential responsibilities. However, do note that there may be additional requirements owing to the dynamic needs of the business. All of which should be accomplished while remaining focused on the key priorities of becoming the **operator of choice for owners **, the **preferred place to stay for our guests **and the **company all hospitality professionals aspire to work for **.
**The Customer Service Representative will**:
- Maintain a friendly, neat, pleasant and professional image to guests
- Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.
- Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
- Handle cashier duties in accordance to hotel Policy & Procedures
- Perform night audit function including date roll procedures and reconciliation of cashiering transactions
- To be kept informed of all functions, events, and promotions going on in the hotel and citywide.
- Address all residents’ concerns or complaints with the utmost urgency. Handle all residents’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.
- Maintain the cleanliness and neatness of all work-related areas
- Work at different shifts that may be assigned based on operational necessities.
- Maintain confidentiality of guest and proprietary information
**And the rest of the time, Customer Service Representative will**
- Perform other duties and functions as may be assigned by the Duty Manager from time to time.
- Participate in any Front Office initiatives and projects.
- Perform any ad-hoc duties assigned.
**KEY QUALIFICATIONS**
**What it takes to be a really great Customer Service Representative**
- Minimum 'O' Levels or higher
- Qualifications in Hospitality Management from a recognized institution is an added advantage
- Minimum 1 to 2 years of relevant experience in front office.
- Good command of English is required; Additional language is an asset
- Ability to remain calm and courteous in demanding situations
- Capacity to read situations, understand environments and respond accordingly
- Someone who is a good team player, honest ,details oriented and good interpersonal
