
Front Office Representative
6 days ago
Front Office Professional
Job Description:The Front Office Professional plays a vital role in providing exceptional customer service and ensuring seamless operations within the hotel's front desk department.
Key Responsibilities include:
- Efficiently check-in and check-out guests, adhering to hotel standards and procedures.
- Handle all front office cashiers' transactions, including posting charges to guests and exchanging foreign currency.
- Provide prompt and courteous assistance to guests, whether by telephone or in person.
- Coordinate room status updates with the housekeeping department.
To be successful in this role, you should possess:
- Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management.
- Prior experience in the same capacity or any other hospitality related capacity advantageous.
- Strong knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint.
- Operational knowledge of front desk operations, Opera, and Micros is a plus.
- Excellent communication and interpersonal skills.
- Able to multitask and work effectively under pressure.
As a member of our team, you can expect:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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