Director of Outpatient Service Operations

5 days ago


Singapore ST LUKE'S HOSPITAL Full time

Are you a seasoned professional looking for a challenging role in clinical operations? ST LUKE'S HOSPITAL is seeking an experienced Director of Outpatient Service Operations to lead our team and drive operational excellence.

About the Role:

We are offering a competitive salary of $120,000 per annum for this full-time position. The successful candidate will have at least 3 years of experience in managing outpatient service operations and be proficient in MS office applications (Excel, PowerPoint, Word) and data management.

Key Responsibilities:
  • Plan and coordinate the daily operations of the hospital's outpatient services to ensure efficiency and effective use of resources
  • Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality
  • Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care
  • Utilise IT systems to analyze data, prepare presentation and reports
  • Coordinate internal and external stakeholders to implement new programmes/services
  • Monitor project Key Performance Indicators (KPIs) and ensure timely completion
  • Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence
Required Skills and Qualifications:
  • Bachelor's Degree in business administration, healthcare administration or related field
  • At least 3 years of experience in managing outpatient service operations
  • Proficient in MS office applications (Excel, PowerPoint, Word) and data management
  • Knowledge of clinical systems (SAP, EPIC and Clinic Assist) will be an advantage
  • Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave and/or ILTC subsidies)
  • Pleasant disposition, strong interpersonal and communication (verbal & written) skills
  • Strong planning, organization and coordination skills. Have experience in data analysis
What We Offer:
  • A competitive salary of $120,000 per annum
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


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