Customer Service Associate

1 day ago


Singapore WOODLANDSHEALTH PTE. LTD. Full time
Job Description

We are seeking a highly skilled Customer Service Associate to join our Outpatient Clinic Operations team at Woodlands Health Pte. Ltd.

About the Role

This is an exciting opportunity to work in a fast-paced environment, providing exceptional patient service and support to our clinicians and patients. As a Customer Service Associate, you will be responsible for performing various tasks, including:

  • Roving patient service duties: assisting and anticipating patients' needs, assisting with self-service stations or mobile apps;
  • Room assistance duties: assisting clinicians during consultations, relaying doctor's instructions to patients, managing clinic queues;
  • Counter duties: providing financial counselling, verifying medication supplies, etc.;
  • Clinically-related duties: performing phlebotomy, visual acuity, etc.;
  • Administration duties: managing phone and email enquiries, ensuring clinic readiness, etc.
Requirements

To succeed in this role, you will need to possess:

  • A minimum of GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma;
  • Experience in frontline customer service is preferred;
  • The ability to work staggered clinic hours, including weekends and public holidays.
Benefits

We offer a competitive salary package, which includes:

$45,000 per annum, based on experience.



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