Operational Manager for Outpatient Clinics
3 days ago
This is an exciting opportunity to be part of a growing organization, where you will oversee and manage assigned zone clinics to ensure seamless clinic operations. Reporting to Clinic Operations Manager, you will lead and manage all aspects of day-to-day clinic operations, including rostering, data processing, personnel management, and business development initiatives.
Key Responsibilities:- Manage clinic operations, ensuring high levels of customer service standards and adherence to regulatory requirements.
- Support new business development initiatives, programs, and services, working closely with HR and Accounts colleagues.
- Communicate effectively with stakeholders on staffing requirements, employee feedback, and finance-related queries.
- Stay updated on MOH regulation requirements and integrate new policies with clinic practices and workflow.
- Act as a role model for clinic staff, resolving escalated patient service feedback and being a trusted partner for team discussions and feedback on workflow.
- Manage employee relationships, including training, appraisals, counselling, coaching, and grievance management.
- Operate and manage clinic management systems, standardizing procedures, developing user manuals, and ensuring data accuracy.
- Conduct monthly inventory checks of medical consumables and non-consumables, ensuring accurate records and compliance.
- Ensure clinics meet their revenue targets within allocated budgets, participating in healthcare projects as directed by Clinic Operations Manager.
We are Alliance Healthcare Group Limited, a leading healthcare provider committed to delivering high-quality patient care. Our team is dedicated to excellence, innovation, and collaboration, working towards a common goal: to improve the health and well-being of our community.
What We're Looking ForWe require a seasoned operational manager with at least 5 years' experience in managing outpatient clinic operations. The ideal candidate should possess strong leadership skills, excellent communication and problem-solving abilities, and advanced knowledge of government schemes, insurance providers, and MOH regulatory requirements.
Estimated Salary Range:S$60,000 - S$90,000 per annum, depending on experience and qualifications.
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