Operations Manager, Outpatient Services

1 day ago


Singapore ST LUKE'S HOSPITAL Full time
Job Summary

We are seeking a highly skilled Operations Manager to lead our outpatient services at ST LUKE'S HOSPITAL. This is an exciting opportunity for a seasoned professional to join our team and make a meaningful impact in patient care.

About the Role

This role will be responsible for planning and coordinating daily operations, collaborating with healthcare professionals, and preparing policies and procedures to ensure efficiency and quality care.

Key Responsibilities
  • Plan and coordinate daily operations of outpatient services to optimize resource utilization and enhance patient care processes.
  • Collaborate with healthcare professionals to streamline workflows, improve service quality, and achieve operational excellence.
  • Develop and review policies, procedures, and work instructions for clinical processes to ensure patient safety and quality care.
  • Analyze data using IT systems to inform decision-making and prepare reports for stakeholders.
  • Cordinate with internal and external stakeholders to implement new programs and services.
  • Monitor project Key Performance Indicators (KPIs) and ensure timely completion.
  • Lead a team of Outpatient Service Associates (OPSAs) to achieve service and operational excellence.
Requirements
  • Bachelor's Degree in business administration, healthcare administration, or related field.
  • At least 3 years of experience in managing outpatient service operations.
  • Proficient in MS office applications (Excel, PowerPoint, Word) and data management.
  • Knowledge of clinical systems (SAP, EPIC, and Clinic Assist) is an advantage.
  • Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave, and/or ILTC subsidies).
  • Pleasant disposition, strong interpersonal and communication skills.
  • Strong planning, organization, and coordination skills.
Salary

The estimated salary for this role is between $80,000 and $110,000 per annum, depending on experience.



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