Customer Experience Professional
1 week ago
U3 INFOTECH PTE. LTD. is seeking a skilled Customer Experience Professional to join our team. This exciting opportunity offers a competitive salary of SGD $45,000 - SGD $55,000 per annum.
About the RoleThe successful candidate will be responsible for assisting in the CS department, reporting to the Team Manager. A key aspect of this role is to handle all bookings for both air and sea, as well as liaise with air and sea carriers and customers.
This position requires excellent communication skills, attention to detail, and the ability to work efficiently under pressure. The ideal candidate should have a passion for learning and be willing to accept new challenges.
Key Responsibilities- Booking Management: Handle all bookings for both air and sea, ensuring timely and accurate processing.
- Liaison and Communication: Liaise with air and sea carriers, customers, and internal teams to resolve queries and issues.
- Documentation and Administration: Process sea documentation work, including bookings, bills of lading, etc.
- Technical Skills: Proficient in using Microsoft Office applications, particularly Excel, and email management systems.
To excel in this role, you should possess:
- A strong background in customer service, preferably with experience in the logistics or shipping industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Proficiency in Microsoft Office applications, particularly Excel, and email management systems.
- Ability to work independently and as part of a team, with a focus on delivering high-quality results under tight deadlines.
We offer a comprehensive compensation package, including:
- A competitive salary range of SGD $45,000 - SGD $55,000 per annum.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment that fosters collaboration and innovation.
Please refer to U3 INFOTECH PTE. LTD.'s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. By applying, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes.
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