Singapore Banking Customer Experience Professional
1 week ago
We are seeking a highly skilled Customer Experience professional to join our team in Central Singapore. As a Customer Care Specialist, you will play a crucial role in providing exceptional service to our customers.
Job DescriptionAs a key member of our team, your primary responsibility will be to deliver outstanding customer experiences through effective communication, problem-solving, and issue resolution. Your day-to-day tasks will include:
- Responding to customer inquiries and resolving issues via phone, email, or chat platforms
- Providing product information and services to meet customer needs
- Collaborating with internal teams to resolve complex issues and enhance customer satisfaction
- Participating in ongoing training and development to stay up-to-date on products, services, and industry trends
You will work closely with our passionate digital banking team, leveraging the latest technology to provide differentiated customer service and drive business growth.
Required Skills and QualificationsTo succeed in this role, you will need:
- A Diploma or University graduate with 1 year of banking experience, preferably in a fast-paced contact centre environment
- Excellent listening, writing, and verbal communication skills
- A good understanding of banking and financial products, including risk management and compliance principles
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Proficiency in MS Office and related computer applications
We offer a competitive salary range of SGD 40,000 - 60,000 per annum, commensurate with experience, as well as opportunities for career growth and professional development.
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