Customer Service Representative with Banking Experience
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Corporate Call Centre Officer in Changi. This role is ideal for someone who has a passion for delivering exceptional customer service and has experience in the banking industry.
Key Responsibilities:
- Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
- Perform proper follow up to ensure resolution.
- Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
- Provide support on Company's Web & Mobile, and educate/guide customers on product and system navigation.
- Provide support on forms enquiries/clarifications/rejections.
- Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
- Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches.
Requirements:
- Must have minimum 1 year experience in customer service in banking industry
- Must be available to start immediately
Benefits:
- A competitive salary of $2700 - 4000 per month
- The opportunity to work in a dynamic and fast-paced environment
- Ongoing training and development opportunities
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