Customer Service Representative with Banking Experience

1 week ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Corporate Call Centre Officer in Changi. This role is ideal for someone who has a passion for delivering exceptional customer service and has experience in the banking industry.

Key Responsibilities:

  1. Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
  2. Perform proper follow up to ensure resolution.
  3. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
  4. Provide support on Company's Web & Mobile, and educate/guide customers on product and system navigation.
  5. Provide support on forms enquiries/clarifications/rejections.
  6. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
  7. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches.

Requirements:

  1. Must have minimum 1 year experience in customer service in banking industry
  2. Must be available to start immediately

Benefits:

  • A competitive salary of $2700 - 4000 per month
  • The opportunity to work in a dynamic and fast-paced environment
  • Ongoing training and development opportunities


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