Customer Service Representative
5 days ago
At DBS Bank Limited, we are seeking a skilled Customer Service Representative to join our team in the Consumer Banking Group Operations. As a key member of our organization, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive seamless support across all banking channels.
About the RoleWe are looking for an individual with excellent communication skills, attention to detail, and a strong understanding of banking procedures and regulations. Your primary responsibility will be to address customers' banking needs, resolve issues efficiently, and promote bank products and services in a professional manner.
The ideal candidate will possess good listening skills, empathy, adaptability, and a patient demeanor. You should be able to self-control emotionally and mentally in high-pressure situations while maintaining a positive attitude. Proficiency in handling multiple banking systems, knowledge of industry-specific regulations, and strong written and verbal communication skills are also essential.
Key Responsibilities- Meet and exceed customer centre targets without compromising quality of service delivery
- Ensure accuracy, timeliness, and compliance for all customers' requests
- Data confidentiality and breach prevention by maintaining secure customer information
- Handle a wide range of banking products and services in a stressful environment
- Cross-sell bank products and services
- Migrate customers to digital platforms by understanding their needs
- Support operations in managing requests related to customers' follow-up and transactional request fulfillment
- A degree or diploma; experience in a contact centre or banking industry is preferred
- Good listening skills, empathy, and adaptability
- Ability to think outside the box and assist customers creatively
- Patient and calm demeanor in championing service excellence
- Able to self-control emotions and maintain a positive attitude in challenging situations
- Proficient in using various banking systems
- Knowledge of industry-specific regulations and standards
- Strong written and verbal communication skills
The estimated salary for this position is around $55,000 - $70,000 per annum, depending on location and experience. Additionally, DBS Bank Limited offers a comprehensive benefits package, including medical insurance, retirement plans, and opportunities for career growth and development.
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