Customer Service Representative for Banking Operations

6 days ago


Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

About EVO OUTSOURCING SOLUTIONS PTE. LTD.

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We are a leading provider of outsourcing solutions, committed to delivering exceptional customer experiences.

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Job Title: Customer Service Representative for Banking Operations

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We are seeking an experienced and skilled individual to join our team as a Customer Service Representative for Banking Operations. This role will involve providing personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

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Key Responsibilities:

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  • Deliver high-quality service to customers through effective communication and problem-solving skills.">
  • Identify cross-sell opportunities during customer interactions and provide appropriate solutions and attention.">
  • Consistently deliver quality service to our customers to achieve total customer satisfaction.">
  • Solicit customer feedback and identify problem trends for improvement actions.">
  • Analyse customer needs and provide tailored solutions.">
  • Maintain accurate records of customer interactions and transactions.">
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Requirements:

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  • Bachelor's degree in any field or equivalent experience.">
  • A minimum of 2 years' experience in call centre, banking, or customer service environment is preferred.">
  • Possess excellent communication and interpersonal skills.">
  • Strong analytical and problem-solving skills with ability to work under pressure.">
  • Proficient in PC skills including MS Office applications.">
  • Ability to work on staggered/rotational shifts, including alternate weekends and Public Holidays to support 24x7 Contact Centre service operations.">
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Salary: $45,000 - $55,000 per annum (dependent on experience)

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About the Role:

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This is a full-time position that requires the candidate to be available to work on staggered/rotational shifts, including alternate weekends and Public Holidays. The successful candidate will have the opportunity to develop their skills and contribute to the success of our organisation.

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What We Offer:

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  • A competitive salary package.">
  • Ongoing training and development opportunities.">
  • A supportive and collaborative work environment.">
  • The opportunity to make a real difference in the lives of our customers.">
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Contact Information:

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Please submit your application via our website.



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