Customer Service Representative

6 days ago


Singapore QUESSCORP SINGAPORE PTE. LTD. Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Quesscorp Singapore Pte. Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.

About the Role:
This is an exciting opportunity to work in a fast-paced environment and make a real impact on our customers' experiences. You will be handling inbound calls, emails, or live chat inquiries from our clients, providing accurate information about our banking products and services, and resolving issues efficiently.

Key Responsibilities:
* Handle inbound customer calls, emails, or live chat inquiries in a courteous and professional manner.
* Provide accurate information about banking products, services, policies, and account details.
* Assist customers with transaction inquiries, account troubleshooting, and complaint resolution.
* Process requests such as account updates, password resets, and other routine banking tasks.
* Escalate complex or unresolved issues to the appropriate departments while ensuring proper follow-up.
* Maintain up-to-date knowledge of banking regulations, policies, and procedures.
* Achieve or exceed performance metrics such as customer satisfaction, first-call resolution, and response time.
* Accurately document customer interactions and ensure data confidentiality.

Requirements:
* Proficiency in both English and Mandarin is required, familiarity with business-level Mandarin for communication with stakeholders in China, Taiwan, or Hong Kong is required.
* Previous experience in customer service.
* Strong problem-solving and communication skills.
* Ability to work in a fast-paced environment while managing multiple tasks effectively.
* Familiarity with basic banking products and services is an advantage.
* High school diploma or equivalent; additional qualifications in finance or a related field are a plus.

Salary and Benefits:
We offer a competitive salary of SGD 35,000 - SGD 45,000 per annum, depending on experience, plus benefits including medical insurance, paid annual leave, and opportunities for career growth and development.

Location:
This role is based in Singapore and requires you to work in a shared workspace environment. We operate a flexible working schedule, with core hours between 9am and 1pm or 10.30am and 2.30pm, Monday to Friday.

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