Professional Customer Experience Associate
4 days ago
We are seeking a highly motivated and experienced Professional Customer Experience Associate to join our team at THE SUPREME HR ADVISORY PTE. LTD.
Key Responsibilities- Deliver exceptional customer service to clients, ensuring a positive experience throughout their interaction with our company.
- Maintain the cleanliness and organization of conference rooms and pantries, guaranteeing a comfortable environment for clients and guests.
- Evaluate and replenish amenities in conference rooms as needed, ensuring they are well-stocked and easily accessible.
- Identify and report any equipment or facility defects to relevant departments, facilitating prompt repairs and minimizing disruptions.
- Accompany clients and visitors to meeting rooms, providing personalized support and guidance.
- Coordinate beverage ordering and service for meetings and corporate events, ensuring seamless execution and exceeding client expectations.
- Prioritize pantry stock replenishment, consistently maintaining an adequate supply of provisions to meet client demands.
- Ensure conference room readiness, catering preparations, and event arrangements are meticulously planned and executed.
- Clean and maintain pantries before closing procedures or whenever necessary, adhering to high standards of hygiene and organization.
- Respond promptly and professionally to guest concerns, comments, and complaints, demonstrating empathy and discretion.
- Report user or client feedback to supervisors or managers, facilitating continuous improvement and quality enhancement.
- Liaise with vendors to schedule equipment maintenance, catering orders, and pantry supplies, optimizing operations and reducing downtime.
- Answer telephone calls in a friendly and professional manner, representing our company with warmth and courtesy.
- Prepare inventory reports and servicing records for management review, contributing to data-driven decision-making and operational optimization.
- Complete all duties during shifts and conduct thorough handovers, ensuring seamless transitions and maintaining client satisfaction.
- Foster flexibility in the workplace, supporting clients and guests in navigating processes and tools, such as Meeting Rooms, Desks, onsite AV Equipment, and pantries.
- Verify that the building and its equipment/technology are functioning optimally, upholding spatial awareness and collaborating with the Workspace Experience Lead to analyze workspace data and enhance the workspace experience for colleagues.
- Adhere to service standards outlined in contracts and ensure consistent delivery.
- Comply with Environmental, Health, and Safety regulations and responsibilities.
- Achieve high levels of client satisfaction through regular surveys and feedback.
- Maintain food handling standards and adhere to the food safety plan.
- Meet Best Practice documentation requirements.
- Hold at least 2-3 years of experience in Hospitality, F&B, or Customer Experience disciplines.
- Possess Food Hygiene Certification (preferable).
- Hold a degree in Hospitality or a related field (not required but preferred).
$2,400 - $2,800 per month, depending on qualifications and experience.
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