Customer Experience Professional

1 week ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Roles and Responsibilities:

As a Customer Experience Professional at THE SUPREME HR ADVISORY PTE. LTD., you will be responsible for providing exceptional service to clients and guests. This includes ensuring all conference rooms and pantries are well-maintained and clean, and that all amenities are stocked and organized.

  • Provide a high level of customer service to all clients and guests.
  • Maintain and inspect all conference rooms and pantries to ensure they are clean and well-maintained.
  • Ensure all amenities are stocked and organized at all times.
  • Escorts clients and visitors to the meeting rooms.
  • Facilitate the ordering process and service for beverages required during meetings and corporate occasions.
  • Ensure pantry is well-stocked and provisions are refilled accordingly.
  • Ensure conference room readiness, catering order preparations are in order, arrange beverage for functions and events as instructed.
  • Wash and clean pantries before closing procedures or whenever necessary.
  • Acknowledge all guests' concerns, comments, and complaints with discretion and the utmost urgency.
  • Report to supervisor or manager for any user or client feedback.
  • Liaise with vendors to carry out equipment maintenance, catering orders, and pantry orders.
  • Promptly respond to telephone calls in a friendly and professional manner.
  • Prepare stock inventory report and servicing report for management's review.
  • Complete all duties during the shift and ensure a concise handover is conducted.

Workplace Etiquette:

  • Champion flexible working and provide support to clients and guests on processes and tools.
  • Ensure the building and relevant equipment/technology is in perfect working order.

Key Performance Measures:

  • Compliance with service standards and delivery as detailed in the contract.
  • Compliance with Environmental, Health, and Safety responsibilities.
  • High Customer Satisfaction rating as measured in regular surveys.
  • Adherence to and maintain food handling standards and food safety plan.
  • Compliance with Best Practice documentation.

Requirements:

  • At least 2-3 years of experience in Hospitality, F&B, or Customer Experience discipline.
  • Food Hygiene Certification preferred.
  • Degree in Hospitality or related field is preferred but not required.


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