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Front Desk Service Coordinator

2 weeks ago

Singapore beBeeHospitality Full time $3,000 - $4,500

Job Title: Front Desk Coordinator

Job Description:

The role of a Front Desk Coordinator is pivotal in providing exceptional customer service and ensuring a seamless workflow at the front desk.

This position entails handling incoming calls, responding to emails, and greeting clients in a professional manner.

Key Responsibilities include:

  • Answering switchboard calls within 3 rings and directing messages to the right recipients.
  • Performing reception services efficiently, professionally, and courteously.
  • Greeting, receiving, informing, and guiding on-site visitors arriving at the main reception desk.
  • Welcome trainers, provide them with folders and meeting room keys, and issue visitor passes upon confirmation of their identities.
  • Maintaining a visitors/participants log to sign in and sign out.
  • Arranging hosts to receive their visitors.
  • Issuing visitor passes upon confirmation of their identities.
  • Providing administrative support such as photocopying, faxing, and providing WiFi codes to all visitors, guests, participants, and trainers.
  • Managing relevant records and compliance with security procedures, and being responsible for issuing ID badges and tracking their return.
  • Making reservations as required for restaurants, ordering taxis, confirming airline tickets, etc., for all visitors, guests, participants, and trainers.
Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Prioritizing tasks so that the most important work gets accomplished.
  • Earning the highest standards of hospitality and welcome at all times on the front desk.
  • Demonstrating the ability to multitask effectively, be enthusiastic and positive in nature, and have an excellent telephone manner.
Benefits:

We offer the following benefits:

  • Minimum 'O' level certificate.
  • Strong interpersonal relations ability, excellent oral and written communication skills.
  • Must be computer literate in Microsoft Office products (Word, Excel, Outlook).
  • Able to work independently and interact well with people of all levels.
  • Those who have worked in hospitality before will have an added advantage.
  • You must be pleasant and possess a friendly personality.
  • Good public relation and communication skills.
  • Able to work independently with minimal supervision.
  • Ability to demonstrate good judgment when dealing with clients and staff members.
Languages:

English Fluent. Bilingual will be advantageous.