
Network Strategist: Delivering Comprehensive Solutions
1 week ago
This senior-level position involves overseeing the management of complex network services. The ideal candidate will possess extensive experience in managing networks, with a strong background in troubleshooting and resolving issues.
- As a Subject Matter Expert for Global Network Services, you will be responsible for providing technical support and consultancy to internal stakeholders.
- You will manage incidents escalation to ensure timely resolution and completion of follow-ups.
- Review complex change requests and participate in pre-change council meetings.
- Work closely with problem management teams to identify root causes of chronic problems.
- Analyse IP network performance and take proactive actions to enhance network performance.
- Provide training to junior engineers on complex issues handled.
Key Responsibilities:
- Manage incident escalations to ensure timely resolution and completion of follow-ups.
- Provide technical support and consultancy as SME to internal stakeholders.
- Review complex change requests and participate in pre-change council meetings.
- Work closely with problem management teams to identify root causes of chronic problems.
- Analyse IP network performance and take proactive actions to enhance network performance.
- Provide training to junior engineers on complex issues handled.
Required Skills:
- Cisco CCNP certification with rich experience in troubleshooting complex enterprise LAN and large WAN.
- At least 8+ years' experience in similar support roles, working directly with large global customers and partners.
- Good knowledge on Telco and enterprise network and technologies.
- Working experience in configuring and troubleshooting SD-WAN technologies.
- Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols.
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.).
- Experience of Security services (IDS/IPS, Firewalls etc.).
- Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required.
Benefits:
- Cloud and Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus.
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