
Efficiency Performance Leader
1 week ago
Job Title: Operational Efficiency Manager
We are seeking a highly skilled and experienced Operational Efficiency Manager to support the effective management and execution of our cash operations and continuous process improvement initiatives.
The successful candidate will play a key role in driving operational efficiency, ensuring service quality, and supporting the implementation of continuous improvement initiatives. The Operational Efficiency Manager will collaborate closely with senior leaders to support customer experience, process optimization, and operational excellence.
By contributing to lean transformation and digitalization efforts, this role will help foster a transparent, sustainable, and improvement-driven culture across the organization.
Key Responsibilities:
- Support the alignment of strategic directions and business objectives with top management and assist in translating them into actionable plans within cash operations and continuous improvement.
- Assist in the development and execution of short, medium, and long-term initiatives, roadmaps for the organization incorporating operational management, lean six sigma, and continuous improvement methodology.
- Support the implementation of a 'stop and fix' world-class operations management culture by participating in structured daily tiered accountability meetings and promoting collaborative problem-solving among operations stakeholders.
- Work closely with internal stakeholders to monitor opportunities and support a culture of continuous enhancement and customer satisfaction.
Requirements:
- Bachelor's degree or diploma in engineering or business administration required.
- Lean six sigma green belt and lean practitioner credentials preferred.
- Formal training or certification in data analytics or robotic process automation (rpa), especially wsq-certified programs, is highly desirable.
- Has a minimum of 3 years of experience within manufacturing or production capacity.
- Exceptional team/workshop facilitation skills.
- Strong business acumen.
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