
Optimize Your Career with a Customer Service Billing Role
2 days ago
This role combines excellent customer service skills with accurate billing practices to ensure seamless interactions for our customers.
Key Responsibilities:- Assist customers with placing and modifying orders via phone, email, or chat, providing prompt and accurate information about product availability, pricing, promotions, order status, delivery times, and returns.
- Create invoices for incoming orders, including calculation of additional charges such as shipping costs, ensuring all invoices sent to customers are accurate and complete.
- Follow up on outstanding payments to ensure timely collection and resolve billing errors flagged by customers or internal staff in a timely manner.
- Maintain detailed and organized records of customer payments and information, collaborating with financial staff to ensure cohesive financial reporting.
- Diploma or equivalent; additional education is a plus.
- Previous experience in customer service, preferably in retail or grocery sectors.
- Strong communication skills, both verbal and written, and ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
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