Guest Services Coordinator

2 days ago

Singapore beBeeHospitality Full time $45,000 - $75,000

Job Description

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  • We are looking for a highly skilled professional to join our team as a Guest Services Coordinator. In this role, you will be responsible for ensuring that all guests receive a warm and welcoming experience during their stay at our hotel.">
  • Your primary objective will be to provide exceptional customer service while working effectively in a fast-paced environment.">
  • You will be the first point of contact for many guests, so it is essential that you possess excellent communication skills and are able to handle difficult situations with poise and professionalism.">
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Responsibilities

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  • Customer Service: Provide exceptional customer service to guests by responding to inquiries, resolving issues and exceeding expectations.">
  • Check-ins/ Check-outs: Process guest check-ins and check-outs efficiently and accurately, ensuring that all necessary documentation is completed and filed appropriately.">
  • Luggage Handling: Assist with luggage handling, including storage, retrieval and transportation.">
  • Front Desk Operations: Manage front desk operations, including answering phone calls, responding to emails and completing tasks in a timely manner.">
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Requirements

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  • Certificate/Diploma: A Professional Certificate or Diploma in Hospitality or a related field.">
  • Experience: At least 5 years of experience in a related field, preferably in a hotel or hospitality setting.">
  • Skillset: Excellent communication and interpersonal skills, ability to work under pressure and maintain confidentiality.">
  • Language: Fluent in English, with the ability to speak another language an asset.">
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Benefits

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  • Competitive salary and benefits package.">
  • Opportunities for career advancement and professional growth.">
  • Comprehensive health insurance plan.">
  • Discounts on hotel stays and services.">
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Others

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  • Ability to work flexible hours, including weekends and holidays.">
  • Willingness to participate in ongoing training and development programs.">
  • Professionalism and discretion when dealing with sensitive information.">

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