Guest Services Coordinator

3 days ago

Singapore beBeeGuest Full time $50,000 - $85,000

Job Opportunity:

We are seeking a highly skilled Guest Services Coordinator to join our team. This role involves delivering exceptional customer service to our guests, ensuring a seamless and memorable experience from arrival to departure.

Key Responsibilities:

  • Managing reservations, walk-ins, and event bookings below 40 guests
  • Providing knowledge of offers, seating options, and promotions to guests
  • Monitoring daily bookings and preparing assigned tables
  • Ensuring all requests are properly noted and followed up with
  • Showing guests to their assigned tables and providing menu information
  • Assisting with front desk duties, including informing guests about ongoing and upcoming events in the area
  • Anticipating guest needs and providing personalized services to special guests, such as disabled people, elderly, children, and VIPs
  • Maintaining constant awareness of operations and reservations on site
  • Handling phone calls, email enquiries, and WhatsApp enquiries in a timely manner
  • Updating sales reports and maintaining data accuracy

Requirements:

  • Front Office experience
  • Microsoft Excel skills
  • Knowledge of restaurants and hospitality industry
  • Excellent interpersonal and communication skills
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Customer service experience

What We Offer:

A dynamic work environment with opportunities for growth and development.

About Us:

We are committed to providing exceptional customer service and creating memorable experiences for our guests.

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