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Senior Technical Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time $100,000 - $120,000

Job Title: Senior Technical Support Specialist

About the Role

The Senior Technical Support Specialist plays a crucial role in providing top-notch technical assistance to our organization.

  • Key Responsibilities:
  • Restore incidents and work orders for hardware and software while ensuring service level adherence.
  • Facilitate reactive and proactive problem resolution throughout the service lifecycle, following incident and service management processes.
  • Interface with end-users and third-party vendors to resolve hardware dispatch tickets.
  • Serve as an expert in supporting enterprise and Line of Business products and functions, including corporate mobility and business continuity support.
  • Partner with peer technology support teams to improve processes and communications.
  • Draft procedures and documentation for application support knowledge management.
  • Contribute to organizational initiatives, ensuring timely completion.
Required Skills and Qualifications
  • Hardware Knowledge: Proficient in troubleshooting and repairing Desktop, Laptop, and Thin Client systems.
  • Operating System: Expertise in Windows 10, 11, LTSC, iOS, iPadOS installation and maintenance.
  • Networking: Basic knowledge of network configuration, TCP/IP, Firewall, and connectivity issue troubleshooting.
  • Security: Understand data loss protection, encryption, and cybersecurity best practices.
  • Customer Service: Strong communication skills, ability to simplify technical terms.
  • Software Management: Skills for installing, updating, troubleshooting, and maintaining software applications and security patches.
  • Virtualization: Familiarity with virtual machines.
  • Availability: Willingness to work ad-hoc hours and weekends where necessary.
Desired Qualifications
  • Bachelor's degree in Computer Studies or IT-related disciplines.
  • Experience in trading and banking desktop support and banking application support is an advantage.