Technical Support Specialist/Senior Specialist

• Full-Time
• Customer Success

We are strengthening our dedicated Technical Support team to look after our clients.
The Technical Support Specialist's mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock. About The Job

As a Technical Support Specialist (or Senior Specialist, depending on experience), you will provide technical support through creative problem-solving and a thorough knowledge of how Dualog works. You'll collaborate with internal and external stakeholders, such as developers, captains onboard ships, and industry partners.

You will be part of a dynamic and skilled team currently operating from Norway and Singapore, well-reputed for delivering exceptional support to our customers globally, both on ships and onshore.

This position is ideal for someone with a few years of experience in technical support , or someone who has already worked in senior-level support roles but prefers a hands-on technical focus.

Provide 1st and 2nd line technical support of Dualog software and services to our customers through phone and email. (Training will be provided)

Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.

Collaborate internally on projects and special deliveries

Support the team's primary delivery: Customer Success

What we are looking for Key Requirements:

• Superior oral and written communication skills in English.
• Strong passion for technology
• Basic fundamentals and troubleshooting in networking, operating systems, hardware, and email protocols.
• Excellent analytical and problem-solving skills
• Excellent decision-making ability in both team and individually
• Passionate about working with customers and finding solutions that make their goals possible
• Self-motivated and eager to learn
• You deliver that little extra when required in an exciting and hectic work environment

Additional Considerations for Senior Candidates:

• 2–5+ years of experience in customer-facing technical support roles, preferably in IT, networking, or software support.
• Demonstrated ability to troubleshoot complex technical issues independently.
• Experience working cross-functionally with internal teams (e.g., development or product).

Preferred Qualifications:

• Diplomas/Bachelor's degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
• Experience in customer-facing technical support
• Strong experience and troubleshooting in networking, operating systems, hardware, and email protocols
• Familiarity with maritime satellite communication and the shipping industry is a plus.

Location What we offer

• Opportunities for personal and professional development: You will have a unique chance to develop skills in network knowledge, database expertise, and problem-solving. We also offer great career opportunities, with a focus on fostering growth within the company.
• Inclusive social environment : We value community and well-being in the workplace. Social gatherings and activities are arranged throughout the year to strengthen the positive work culture.
• Solid pension and insurance arrangements
• Internet subscription : we've got it covered
• …and many other perks

Who we are

Dualog delivers purpose-built software to help our customers with cybersecurity, data exchange, collaboration and internet management. This is how we bring ship and shore closer.

Our services run on more than 5000 ships, and we are always curious and listening to our customers. It is in our DNA to continuously challenge the boundaries of technology, and from our dedicated in-house research and development environment we create solutions to improve your business.

We are headquartered in Tromsø, Norway, with regional offices in Oslo, Singapore, Hamburg, Liverpool, and Poland.
Read more about working in Dualog:

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