Trade Voice Platform Engineer

2 weeks ago


Singapore beBeeVoiceSystem Full time $90,000 - $120,000
Job Title: Voice System Support Specialist

We are seeking a skilled professional to support and maintain trader voice systems across the APAC region, with a focus on IPC Unigy infrastructure. This role is critical in ensuring communication stability for front-office trading and guaranteeing compliance, availability, and performance of voice platforms.

The ideal candidate will have 10+ years of technical support experience in trader voice, with deep hands-on expertise in IPC Unigy. They should also have 5+ years in a financial trading environment, familiarity with Cloud9, Speakerbus, NICE/Verint, and Unified Communications (Teams, WebEx). Additionally, they should possess strong knowledge of SIP, VoIP, telephony systems, and network fundamentals (TCP/IP, VLANs, QoS).

Key Responsibilities include:

  • Day-to-day support and maintenance of IPC Unigy systems, including configuration, monitoring, and troubleshooting.
  • Management of related voice technologies.
  • Incident response, root cause analysis, and implementation of permanent fixes.
  • Coordination of system upgrades, patches, and disaster recovery testing.
  • Collaboration with trading desks, infrastructure teams, and vendors to ensure platform stability.
  • Overseeing voice-related projects, capacity planning, and process improvements.
  • Ensuring regulatory compliance and maintaining detailed technical documentation.
  • Providing on-call support during trading hours and scheduled maintenance windows.
Required Skills and Qualifications:
  • Technical support experience in trader voice.
  • Hands-on expertise in IPC Unigy.
  • Familiarity with Cloud9, Speakerbus, NICE/Verint, and Unified Communications.
  • Strong knowledge of SIP, VoIP, telephony systems, and network fundamentals.
Benefits:
  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.

Only shortlisted candidates will be notified/contacted.


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