Client Servicing Professional

1 month ago


Singapur, Singapore Ebury Full time
About Ebury

Ebury is a leading FinTech firm, recognized for its innovative approach to financial services. As a hyper-growth company, we offer a range of products and services that cater to the evolving needs of our clients.

Job Title: Client Servicing Executive

We are seeking a highly skilled Client Servicing Executive to join our team in Singapore. As a key member of our front-line support desk, you will be responsible for providing exceptional client service, resolving payment queries, and building strong relationships with our corporate clients.

Key Responsibilities:
  • Provide daily operational and trading assistance to major corporate clients
  • Investigate payment issues, liaise with internal teams, and accurately convey updates to clients
  • Highlight currency-specific banking/payment requirements and build personal knowledge on Ebury's currency suite
  • Route, respond, and escalate tickets with exceptional case management/documentation against KPIs
  • Represent the company on the front line, delivering industry-leading customer service and product awareness
Requirements:
  • Strong written and verbal communication skills
  • Ability to excel in a busy client-facing environment with significant monthly workload peaks
  • Confidence in dealing with numbers, exchange rates, and commercial implications
  • Eye for detail, with accuracy of work being particularly key
  • Drive to solve problems, with a self-starter attitude and ability to find solutions working with teams
What We Offer:
  • A career with Ebury, a hyper-growth FinTech firm recognized for its innovative approach to financial services
  • A clear path for progression, mapped out by individual goals and personal objectives
  • The tools to develop and master client relationship skills, with the view to becoming the primary Servicing Executive on a number of accounts
  • The opportunity to service and develop your own book of clients
  • A support structure that will drive you to succeed in your next goal


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