Client Service Representative
3 days ago
We are seeking a highly skilled and experienced Client Service Executive/Officer to join our team at Talent Trader Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.
Key Responsibilities:- Customer Service: Provide excellent customer service and support in the supply chain industry, handling customer inquiries, orders, and complaints in a timely and professional manner.
- Account Management: Manage and maintain customer accounts, ensuring accurate and up-to-date information.
- Order Processing: Coordinate with internal teams to ensure smooth order processing and delivery.
- Communication: Proactively communicate with customers regarding order status, delays, and any issues.
- Problem-Solving: Resolve customer complaints and escalate issues when necessary.
- Process Improvement: Assist in the implementation of customer service strategies and process improvements.
- Education: Diploma or degree in Business, Supply Chain, or related field.
- Experience: Prior experience in customer service, preferably in the supply chain or logistics industry.
- Skills: Strong communication and interpersonal skills, customer-focused mindset, and ability to handle customer inquiries and complaints professionally.
- Technical Skills: Proficiency in MS Office applications, especially Excel, and excellent organizational and time management skills.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Talent Trader Group.
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