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F&B Team Lead

2 months ago

Singapore THE SINGAPORE RESORT & SPA Full time
Job Title: F&B Captain

At THE SINGAPORE RESORT & SPA, we are seeking a highly skilled and experienced F&B Captain to join our team.

Job Summary

The F&B Captain will be responsible for supporting the F&B Supervisor in managing the day-to-day operational work, ensuring that the F&B Outlet functions smoothly.

Main Responsibilities
  • Supervise service staff during operations to maintain high standards of service that meet and exceed guest expectations.
  • Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
  • Monitor stock requisitions to ensure adequate supplies for operations.
  • Exhibit outstanding knowledge and skills regarding the food offerings.
  • Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
  • Assess service staff appearance, grooming standards, work performance, and attitude.
  • Effectively address and follow up on guest complaints.
  • Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
  • Ensure cleanliness and organization in service areas, furniture, and equipment.
  • Confirm that service procedures and policies align with the operational manual.
  • Comply with all House Rules, Regulations, and Hotel Policies regarding safety and security.
Requirements
  • Knowledge and experience in the food and beverage service industry would be an advantage.
  • Preferably 1 year in a similar role.
  • Possess good problem-solving and service recovery skills.
  • Well-versed in building rapport with customers.
Additional Information
  • Duty meal provided.
  • Transport from Harbourfront train station.
  • Comprehensive medical and dental benefits.