Front Office Associate
6 days ago
Company Overview
Mercure Singapore Bugis is a renowned hotel that offers exceptional service and amenities to its guests.
About the Job
We are seeking a highly motivated and detail-oriented Reservations Agent to join our team. As a key member of our Front Office team, you will be responsible for handling telephone enquiries, accepting reservations and inputting them in the computer system.
Key Responsibilities
- You will report directly to the Assistant Reservations Manager and work closely with Front Office and Sales & Marketing colleagues.
- Your primary responsibility will be to maximize hotel occupancy potential while protecting the hotel's business mix.
- You will maintain accurate records of reservation details and communicate effectively with guests and internal teams.
Requirements
- A secondary education qualification or equivalent.
- A positive attitude and willingness to learn.
- Excellent interpersonal and communication skills.
- Ability to work shifts, weekends and public holidays.
- Proficient in MS Office applications.
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