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Technical Assistance Professional
1 week ago
The Role
This role is crucial to maintaining smooth IT operations during the absence of a regular team member. The candidate will provide first-level technical support, troubleshoot IT-related issues, and ensure seamless service for internal stakeholders.
Main Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues.
- Respond to IT service requests via email, phone, or in-person, ensuring timely resolution.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Manage user accounts, passwords, and permissions in systems like Active Directory.
- Maintain accurate documentation of issues, resolutions, and support activities.
- Assist with system updates, routine maintenance, and troubleshooting network connectivity.
- Coordinate with senior IT staff or external vendors for issue escalation.
- Support IT projects and perform ad-hoc tasks as required by the IT team.
- Any other ancillary tasks or works as and when requested and assigned by the Company.