Digital Transformation Specialist

4 weeks ago

Singapur, Singapore Singtel Full time

At Singtel, we're committed to empowering every generation through digital transformation. As a Digital Transformation Specialist, you'll drive the implementation of initiatives and adoption of detailed solutions across various business functions.

Key Responsibilities:

  • Drive cross-functional teams to implement digital transformation initiatives and realize benefits for Singtel Enterprise Business.
  • Conduct change impact analysis to assess potential implications of proposed solutions.
  • Lead agile project teams towards results within time constraints.
  • Define and scope minimal viable products within the development phase.
  • Drive coordination and collaboration between functions; manage conflict as it arises.
  • Implement and drive the adoption of solutions across stakeholders and functions.
  • Identify risks, potential roadblocks, and issues; drive resolution with relevant stakeholders and functions.
  • Escalate issues and roadblocks as required to Project Lead.
  • Guide junior team members in project scoping and implementation.
  • Prepare management reporting materials on progress of projects.

Product Owner Role:

  • Drive the Product Owner role for digital projects.
  • Define functional requirements for these projects.
  • Drive prioritization of features in collaboration with business stakeholders.
  • Collaborate with IT to ensure services are implemented in accordance with requirements.
  • Ensure UATs are conducted timely and accurately and drive user adoption.

Team Lead Role:

  • Have team members reporting to Associate Director.
  • Responsible to mentor and guide team members.
  • Ensure engagement of team members is high.

Support Documentation:

  • Document end-state and interim solution based on agreed implementation timeline.
  • Documentation to include proposed solution, operational implications, and next steps, and any required mitigations.
  • Update documentation to include potential corrective measures brought to the processes/operation during the sustain phase.

Support Data Collection and Analysis:

  • Drive data collection and collation of fact base for proposed solutions.
  • Conduct analysis to support definition of solution (including resolution of issues and roadblocks); document findings and recommendation from analysis.
  • Optimize processes through LEAN Six Sigma and ensure quality assurance of suggested process and solution.
  • Monitor solution and process/operation performance and propose corrective actions as required.

Drive Achievement of Business Case Benefits:

  • Monitor deliverables of operational metrics; recommend optimization after analyzing the process/operation against targets.
  • Develop and recommend the strategy for process/operation improvements based on results – improvement initiatives (systems, processes, etc).
  • Ensure the team meets targets Transformation Benefits and Operational Metrics.
  • Review and approve any changes requested by line.
  • Responsible for communication of changes to line.
  • Perform impact and risk assessment of any changes on BU processes/operations and advise owners on next course of action.

Drive Quality Assurance for Strategic Customer Deals:

  • Use Lean Six Sigma or other industry quality standards to drive quality assurance for strategic customer's deals.
  • Focus on the end-to-end customer lifecycle and identify risks and work with stakeholders to mitigate the risks. Ensure we are aligned with what customer wants.

Skills for Success:

  • Bachelor's degree in business/technology/digital leadership.
  • Minimum 8 years of digital transformation project management skills.
  • Well-versed in Scrum.
  • Experienced in Process optimization with LEAN Six Sigma.
  • Certified Lean Six Sigma, highly preferred Lean Six Sigma black belt.
  • Proven ability to deliver digital transformations in large corporations with complex IT legacy systems.
  • Good to have AI/ML Data Science experience.

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