Customer Service Representative

1 day ago


Singapore MCI Career Services Pte Ltd Full time
About the Role

We are seeking a highly skilled Customer Service Officer to join our team at MCI Career Services Pte Ltd.

Company Overview

MCI Career Services Pte Ltd is a leading career services provider dedicated to helping individuals achieve their career goals.

Job Description

Job Summary: We are looking for a talented individual to provide exceptional customer service and support to our clients. The successful candidate will have excellent communication skills, be able to work in a fast-paced environment and have a strong ability to multitask.

  • Key Responsibilities:
  • Deliver high-quality customer service through timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
  • Liaise with customers on incoming queries and resolve issues efficiently.
  • Handle claims received from customers and provide resolution.
  • Perform office reception duties including attending to incoming calls and faxes.
  • Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
  • Prepare documentation relating to Certificate of Origin, Letter of Credit, shipments, etc.
  • Properly keep and file import/export documents.
Benefits

What We Offer:

  • A competitive salary package up to SGD 2,800 per month.
  • A comprehensive benefits package including medical insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development.
Requirements

What We Are Looking For:

  • A degree in a relevant field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Proficient in MS Office applications.
  • Knowledge of Certificate of Origin, Letter of Credit, and import/export documents is an advantage.

Please submit your updated resume in MS Word format by using the APPLY NOW button. Alternatively, you may send your application and resume to us via email. By submitting your personal data and/or resume, you give consent to collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.



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