Key Role: Customer Service Professional

2 weeks ago

Singapore beBeeMembership Full time $3,500
Membership Advisor (Japanese Speaking)

This role is a great opportunity to work in a customer-focused environment and provide exceptional service to clients.

Job Description

The Membership Advisor will be responsible for servicing inbound member calls from our client's Hotel Group Member base. This position will complete reservations and encourage member retention through value-added delivery.

This includes:

  • Handling in-bound calls within corporate service levels
  • Assisting customers in vacation planning and worldwide hotels reservations
  • Answering customer enquiries and resolving customer care issues
  • Optimizing booking opportunities and promoting member retention and loyalty
  • Responding to emails with accuracy, clarity, and simplicity in a customer-friendly manner
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Candidate must possess at least a Diploma or higher
  • 1 year of working experience in the related field is preferred
  • Customer service oriented
  • Good Communication Skills
  • Excellent telephone etiquette, good written, and verbal communication skills
  • Experience with travel-related reservation systems will be an advantage
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Basic Salary: Competitive package
  • Language Allowance: Available
  • Incentive: Opportunities for bonus payments

You will also have the opportunity to work from home fully after probation, providing a flexible and comfortable work environment.

Please note that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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