
Key Customer Service Professional
2 weeks ago
About us
We are a technology-enabled cleaning company, dedicated to redefining the way cleaning services are booked and delivered. We leverage technology to streamline operations, ensuring efficiency, transparency, and top-tier service quality for our customers.
We are relentlessly focused on our customers, always striving to exceed expectations and deliver an exceptional experience. Our goal is simple—reliable, high-quality service that makes our customers' lives better.
As a young and dynamic organization, we seek like-minded individuals passionate about service excellence and innovation. If you thrive in a fast-paced environment and want to be part of a team that values your contribution, join us and shape the future of cleaning.
The Role
- Customer Inquiries & Bookings: Handle customer inquiries via various channels, guiding them through booking options and answering service-related questions.
- Job Confirmations & Scheduling Support: Work closely with operations to confirm bookings, assign cleaners, and handle special customer requests.
- Handling Client Issues & Escalations: Address customer complaints, investigate service issues, and resolve disputes efficiently while maintaining a professional and empathetic tone.
- Managing Client-Initiated Changes: Process amendments to service requests, rescheduling, and cancellations while minimizing disruption to operations.
- Service Quality Follow-ups: Check in with clients post-service to gather feedback and address any concerns, reinforcing our commitment to quality.
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