
Key Customer Service Support Role
2 weeks ago
This role is a key position within our organization, responsible for providing exceptional customer service and support. The successful candidate will be the primary point of contact for customers, ensuring that their queries are addressed in a timely and professional manner.
As a Customer Service Coordinator , you will be responsible for handling customer enquiries through various channels, including email, phone, and social media. Your excellent communication skills and attention to detail will enable you to resolve customer complaints and feedback promptly and effectively.
Some of the key responsibilities of this role include:
- Responding to customer enquiries in a prompt and professional manner
- Resolving customer complaints and feedback in a fair and effective way
- Working closely with colleagues to ensure seamless customer service delivery
- Providing administrative support to the team as required
To be successful in this role, you will need to possess the following skills and qualifications:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Proficiency in Microsoft Office, particularly Excel
We offer a dynamic and supportive work environment, with opportunities for career growth and development. As a Customer Service Coordinator, you will have the chance to make a real impact on our customers' lives and contribute to the success of our organization. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we'd love to hear from you
Some of the benefits of working with us include:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A comprehensive training program to ensure your success in the role
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