Chief Guest Experience Officer

This is an exciting opportunity to join our team as a Guest Experience Executive. The successful candidate will be responsible for leading the Guest Experience team and ensuring that all guests have a positive and memorable experience at our resort.

• Main Responsibilities:
• Perform the role of Department Duty Manager, acting as the main point of contact to support communication and decision-making for the Guest Experience team during daily operations and ad-hoc special events.
• Provide leadership and direction through coaching, counselling, and conducting performance reviews to guide team development and maintain service standards.
• Promote and maintain a safe, inclusive, and cohesive working environment for both guests and team members, ensuring a high standard of customer service is consistently delivered.
• Monitor staffing levels, assess operational needs, and support area development planning to optimize productivity and service delivery.
• Ensure Standard Operating Procedures (SOPs) and training documentation are current, relevant, and effectively implemented.
• Deliver a consistently positive guest experience by creating a warm and memorable environment for all visitors.
• Oversee operational readiness, ensuring all frontline activities are prepared for daily business and special events.
• Demonstrate an energetic, cheerful, and guest-focused attitude, upholding the highest standards of hospitality.

• Requirements:
• GCE O/A Levels, Diploma or Bachelor's Degree in Business, Marketing, Hospitality, or any other relevant discipline.
• Minimum 2 years of operational and/or supervisory experience.
• Strong leadership and people management skills, with the ability to inspire, coach, and lead a high-performing team towards achieving operational goals.
• Excellent communication and interpersonal skills, with the ability to effectively engage with guests, colleagues, and key stakeholders across various levels.
• Proficiency in Microsoft Office and other relevant software systems for reporting, analysis, and communication.
• Willingness to work shifts, weekends, and public holidays, with the ability to operate in outdoor environments and perform duties that require prolonged standing and walking.

About the Role

We are seeking a highly motivated and experienced individual to join our team as a Guest Experience Executive. As a key member of our Guest Experience team, you will play a vital role in delivering exceptional guest experiences and contributing to the success of our resort.

In this dynamic and fast-paced environment, you will have the opportunity to develop your leadership and people management skills, working closely with a talented team of professionals who share your passion for delivering outstanding customer service.

As a Guest Experience Executive, you will be responsible for leading the Guest Experience team and ensuring that all guests have a positive and memorable experience at our resort. You will provide leadership and direction through coaching, counselling, and conducting performance reviews to guide team development and maintain service standards.

You will also promote and maintain a safe, inclusive, and cohesive working environment for both guests and team members, ensuring a high standard of customer service is consistently delivered. Additionally, you will monitor staffing levels, assess operational needs, and support area development planning to optimize productivity and service delivery.

The ideal candidate will possess strong leadership and people management skills, with the ability to inspire, coach, and lead a high-performing team towards achieving operational goals. You will also have excellent communication and interpersonal skills, with the ability to effectively engage with guests, colleagues, and key stakeholders across various levels.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a Guest Experience Executive.