Guest Service Associate

1 month ago


Singapore Ascott International Management Pte Ltd Full time

At Ascott International Management Pte Ltd, we offer an exciting opportunity for a highly motivated and service-oriented individual to join our team as a Guest Service Associate - Front Desk Professional.

About the Role

This role is responsible for providing exceptional guest experiences through efficient check-in and check-out procedures, handling reservations, and responding to queries in a timely and professional manner.

The successful candidate will be responsible for managing cash floats accurately throughout their shift, ensuring all transactions are balanced at the end of each day. Additionally, they will verify revenue from various sources, investigate discrepancies in reports, and maintain accurate financial records at the front desk.

A key aspect of this role is handling resident complaints and feedback, performing service recovery when necessary, and producing daily reports on time.

Requirements and Qualifications

To be considered for this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You must be able to multitask, prioritize tasks, and maintain accuracy in your work.

Familiarity with front-desk operations and basic accounting principles would be advantageous. A strong advocate for staff volunteerism and wellness programs, we encourage applicants who share our values and commitment to delivering exceptional service.

Benefits and Perks

We offer a competitive salary range of SGD 40,000 - 60,000 per annum, depending on experience. Benefits include flexible benefits with comprehensive medical coverage for self and family, training and development opportunities, subsidized rates at Ascott serviced residences, and wellness programs.



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