Hospitality Revenue Associate

1 day ago


Singapore HABYT CENTRAL PTE. LTD. Full time
Role Overview

HABYT CENTRAL PTE. LTD. is a leading flexible housing company that provides access to housing anywhere, for everyone. As a Hospitality Revenue Associate - Guest Experience, you will be part of a high-performing team at our Flex property (Owen House Cluster), contributing to the optimisation of revenue, occupancy, and average rate, while delivering exceptional guest satisfaction.

Job Description

The primary responsibilities of this role include:
  • Greeting guests and performing check-in and check-out duties with a warm and welcoming approach.
  • Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay, ensuring a seamless and enjoyable experience.
  • Delivering high-quality customer service by listening to guests' requests and concerns, coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly, and ensuring compliance with all SOPs and standards.
  • Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift, maximising room inventory to accommodate new sales leads and reservations, and proactively encouraging longer lengths of stay for in-house guests.
  • Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc., and ensuring effective communication and coordination across departments.


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