Application Support Specialist

3 days ago


Singapore D L RESOURCES PTE LTD Full time
Job Summary

We are seeking a highly skilled and experienced Application Support Specialist to join our team at D L Resources Pte Ltd. As an Application Support Specialist, you will be responsible for providing technical support and assistance to our production systems, ensuring their smooth operation and resolving any issues that may arise.

Key Responsibilities
  • Production Support: Provide technical support and assistance to our production systems, including troubleshooting and resolving issues, and ensuring their smooth operation.
  • Incident Management: Manage and respond to production incidents, including logging incident tickets, following up on defect and incident closure, and meeting incident closure KPIs.
  • System Availability: Ensure system availability as per respective agreed SLAs, and make sure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
  • Disaster Recovery: Provide support for annual Disaster Recovery (DR) exercise for supported applications.
  • Knowledge Sharing: Share knowledge with System Engineers on server-level patches/upgrade as and when applicable, and ensure application incident & task documentation is properly updated for each production release.
Requirements
  • Production Support Experience: Prior hand-on production support experience of OPEN Systems/AS4000.
  • Technical Skills: Good support knowledge in either one of the retail or wholesale payment or customer information systems, and hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.
  • Communication Skills: Strong written, oral communication skills and ability to manage users, and ability to easily adopt to any technology/environment.
  • Experience: 2 or more years' production support experience in bank or financial vendors across multiple technologies/platform.
Preferred Qualifications
  • ITIL Knowledge: Good to have understanding and experience of ITIL methodology [service operation].
  • Scripting Skills: Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

About Us

D L Resources Pte Ltd is a leading provider of [industry/sector] solutions. We are committed to delivering high-quality services and solutions to our clients, and we are seeking a highly skilled and experienced Application Support Specialist to join our team.



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