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Application Support Specialist
2 months ago
Virtusa Singapore Private Limited is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical and business support to users of our applications.
Key Responsibilities- Provide technical and business support to users of our applications
- Utilize good understanding of application support procedures and concepts to field issues and queries from stakeholders
- Develop a comprehensive understanding of how areas of application support collectively integrate to contribute to achieving business goals
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participate in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production
- Perform post-release checkouts after application releases and infrastructure updates
- Develop and maintain technical support documentation
- Consider implications of the application of technology to the current environment
- Analyze applications to identify risks, vulnerabilities and security issues
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions
- Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
- Directly impact the business by ensuring the quality of work provided by self and others
- Exchange ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Perform other duties and functions as assigned in a concise and logical manner
- Exercise independence of judgement and autonomy
- Act as SME to senior stakeholders and/or other team members
- 3+ years of experience in application support
- Basic knowledge or interest about application support procedures, concepts and of other technical areas
- Participation in some process improvements
- Previous experience or interest in standardization of procedures and practices
- Basic business knowledge/understanding of financial markets and products
- Knowledge/experience of problem management tools
- Understanding of how own sub-function integrates within the function and commercial awareness
- Evaluate (sometimes complex) situations using multiple sources of information
- Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholders
- Bachelor's/University degree or equivalent experience
- Good interpersonal and communication skills, great teammate
- UNIX (Linux) environment
- Databases - Oracle
- Knowledge on any monitoring tools (ITRS, AppD, Splunk) would be an added advantage