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Application Support Specialist

2 months ago

Singapore NTT SINGAPORE PTE. LTD. Full time
Job Description:

NTT Singapore PTE. LTD. is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support and assistance to our clients in the banking and finance industry.

Key Responsibilities:
  • Technical Support: Provide technical support and assistance to clients in the banking and finance industry, particularly in the Markets sector.
  • Incident Management: Lead incidents as they occur and work with cross-functional teams to resolve technical issues.
  • Problem Management: Analyze and resolve complex technical problems using ITIL concepts.
  • Capacity Management: Assess and manage capacity to ensure optimal system performance.
  • Automation: Implement automation solutions to achieve operational excellence and effectiveness.
  • Knowledge Management: Stay up-to-date with the latest technologies and trends in the industry.
Requirements:
  • Experience: 6-10 years of strong application support experience in the banking and finance industry, particularly in the Markets sector.
  • Skills: Excellent understanding of ITIL concepts, good understanding of capacity assessment and management, automation mindset, and strong analytical, problem-solving, and troubleshooting skills.
  • Tools and Technologies: Familiarity with UNIX shell scripts, Perl, Python, ITRS, Java VM, Windows, Ansible, AMPS, Autosys, and Tableau.
  • Soft Skills: Strong communication and interpersonal skills, ability to work effectively in a team environment, and ability to adapt to changing priorities and conditions.
What We Offer:
  • Opportunities for Growth: We offer opportunities for growth and development in a dynamic and fast-paced environment.
  • Collaborative Team: We have a collaborative team environment that values teamwork and open communication.
  • Competitive Compensation: We offer competitive compensation and benefits packages.