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Program Manager for Customer Experience

1 week ago

Singapore Apple Inc. Full time
Customer Experience Innovator at Apple

We're seeking a skilled Program Manager to drive innovative solutions and strategies that enhance the Today at Apple program.

This role involves collaborating with Global Retail Support partners to bring the Today at Apple experience to life in APAC stores.

The ideal candidate will have 3+ years of Retail and/or Forum team leadership experience, excellent time management skills, and proven project management experience.

Key responsibilities include analyzing performance trends, identifying opportunities, and building solutions to improve the customer and team experiences.

Main Responsibilities:

  • Analyze data and field insights to inform strategic decisions
  • Develop and implement global strategies to support Today at Apple initiatives
  • Collaborate with cross-functional teams to drive innovation and execution
  • Presentation to all levels of leadership, including executives

Preferred Qualifications:

  • Data analysis skills including trend analysis and data interpretation
  • Innovative problem-solving skills with ability to iterate on solutions
  • Outstanding verbal and written communication skills in English