Customer Service Liaison

1 month ago


Singapur, Singapore Ascott International Management (2001) Pte Ltd Full time

Key Responsibilities:

  • Support the team in analyzing customer feedback and creating reports to enhance service quality.
  • Collaborate with cluster HR partners to administer the global staff recognition awards.
  • Develop and execute service campaigns to drive and build a strong service culture.
  • Review and update service standards and guidelines, including the Brand Playbook.
  • Manage customer feedback through the CR mailbox and ECMS system.
  • Provide administrative support for POP properties using ECMS, GSS, and ReviewPro ORM systems.
  • Assist the team with ad-hoc projects and tasks as needed.

At Ascott International Management (2001) Pte Ltd, we are committed to delivering exceptional service to our customers. As a key member of our team, you will play a vital role in ensuring that our service standards are met and exceeded.



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