Customer Service Liaison
1 month ago
Key Responsibilities:
- Support the team in analyzing customer feedback and creating reports to enhance service quality.
- Collaborate with cluster HR partners to administer the global staff recognition awards.
- Develop and execute service campaigns to drive and build a strong service culture.
- Review and update service standards and guidelines, including the Brand Playbook.
- Manage customer feedback through the CR mailbox and ECMS system.
- Provide administrative support for POP properties using ECMS, GSS, and ReviewPro ORM systems.
- Assist the team with ad-hoc projects and tasks as needed.
At Ascott International Management (2001) Pte Ltd, we are committed to delivering exceptional service to our customers. As a key member of our team, you will play a vital role in ensuring that our service standards are met and exceeded.
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Customer Service Liaison
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